Managed Services
Complete Care, Guardian Care and Essential Care: three flexible, pro-active managed services plans, designed to give you the level of onsite and offsite ICT support you need, for a low, fixed monthly fee.
Our advanced managed services technology alerts us to errors on your system before they happen, ensuring minimised downtime and allowing you to focus on running your business without distraction. Our aim is to become your trusted ICT partner, to deliver both immediate benefits and long-term goals.
Complete Care - For Complete Peace of Mind
The premium pro-active plan delivering unlimited onsite* and offsite* ICT support.
Guardian Care - Your Safety Net
The cost-effective pro-active plan delivering unlimited offsite ICT support.
Essential Care - Supporting your Support
Enable your ICT staff to provide you with pro-active support with our managed services software application.
*Onsite: Hands-on ICT support delivered at your premises from one of our on-the-road engineers. With a hands-on approach the engineer will resolve any issues with your equipment.
*Offsite: Our qualified team of helpdesk engineers can resolve 80% of issues remotely by discussing it with you over the phone, by using remote management tools to take control of your equipment, and by using managed services software to install required updates and patches.
How Complete Care Delivers Complete Peace of Mind
- Proactive Monitoring and Alerts
We install a managed services application on your ICT equipment to proactively monitor for any minor system errors or potential errors, our team is then alerted and can take steps to correct these errors and prevent a serious system failure.
- Fixed Fee
Unlimited support whether onsite or offsite, for a fixed monthly price, allows you to easily forecast your spending for budgeting purposes.
- ‘All you can Eat’
Our service will cover all requests and requirements on your included IT equipment.
- Procurement Support
We will assist you with procurement of ICT.
- Response Times
We can offer 2 Hour Mission Critical or 8 Hour Next Day response times to suit your needs cost effectively.
- Parts
We will supply parts wherever necessary but they may be chargeable if equipment is outside warranty.
- Crystal Clear - No Surprises
Complete Care is designed to cover all of your ICT costs - with no hidden charges or surprises.