Managed Services
For total visibility, reliability and cost control of your ICT environment.
- Constant proactive monitoring alerts us of potential problems on your systems before they occur.
- Flexible monthly contracts with a fixed monthly fee allow you to forecast your spend.
- Real-time reporting tools in your own online portal give you complete visibility.
Complete Care - For Complete Peace of Mind
The premium proactive plan delivering unlimited onsite* and offsite* ICT support.
Guardian Care - Your Safety Net
The cost-effective proactive plan delivering unlimited offsite ICT support.
Essential Care - Supporting your Support
Enable your ICT staff to provide you with proactive support using our managed services application.
*Onsite: ICT support delivered at your premises from one of our certified technical engineers. With a hands-on approach the engineer will resolve any issues with your equipment.
*Offsite: ICT support delivered from our Support Centre by one of our certified technical engineers online or over the phone. 80% of issues can be solved remotely by using remote management tools to take control of your equipment, and by using managed services software to install required updates and patches.
How Complete Care Delivers Complete Peace of Mind
Proactive Monitoring and Alerts
Our managed services application will proactively monitor your ICT equipment for any potential problems and alert us so that we can fix them before they occur.
Fixed Monthly Fee
Easily budget your IT spend with unlimited support onsite and offsite for a fixed monthly fee.
Procurement Support
We can leverage established relationships with leading technology manufacturers to obtain the best value and choice for you.
Service Level Agreement
Pay only for what you need. We can work with you to analyse what response time you require, such as Mission Critical (two hours) or Next Day (eight hours).
Parts
We will supply parts wherever necessary but they may be chargeable if equipment is outside warranty.
No Surprises
Complete Care is designed to cover all of your ICT costs - with no hidden charges or surprises.